How to Login and start trading Crypto at Zoomex
How to Login Account in Zoomex
How to Login to Zoomex Account (Web)
With phone number
1. Open the Zoomex website and click on [Login] in the top right corner.
2. Fill out your phone number and password to log in.
3. Click on [Login] to log in to your account.
4. This is the home page of Zoomex when you log in successfully by Phone number.
With Email
1. Open the Zoomex website and click on [Login] in the top right corner.2. Click on [Log In with Email] to switch the login method. Fill out your Email and password to log in.
3. Click on [Log In] to log in to your account.
4. This is the home page of Zoomex when you log in successfully by Email.
How to Login to Zoomex Account (App)
With Phone Number
1. Open your Zoomex app on your phone and click on the profile icon.
2. Fill out your phone number and password carefully.
3. Click [Login] to log in your account.
4. Congratulations, you have logged in successfully.
5. Here is the home page after you login successfully by Phone number.
With Email
1. Open your Zoomex app on your phone and click on the profile icon.2. Fill out your email and password carefully.
3. Click [Login] to log in your account.
4. Congratulations, you have logged in successfully.
5. Here is the home page after you login successfully by Email.
Reset forgotten Password in Zoomex
1. Open the BitMEX website and click on [Login] in the top right corner.2. Click on [Forgot Password].
3. Fill out your email address/phone number.
4. Click on [Next] to continue.
5. Fill in the verification code sent to your email/phone.
6. Click [Submit] to finish the process.
Frequently Asked Questions (FAQ)
What is KYC? Why is KYC required?
KYC means “know your customer.” KYC guidelines for financial services require that professionals make an effort to verify the identity, suitability and risks involved, in order to minimize the risk to the respective account.KYC is necessary to improve security compliance for all traders.
Losing your Zoomex Account’s Google Authenticator (GA) 2FA
Common reasons for losing access to one’s Google Authenticator
1) Losing your smartphone
2) Smartphone malfunctioning (Failing to turn on, water damages, etc)
Step 1: Attempt to locate your Recovery Key Phrase (RKP). If you managed to do so, please refer to this guide on how to rebind using your RKP into your new smartphone’s Google Authenticator.
- For security reasons, Zoomex does not store any account’s Recovery Key Phrase
- A Recovery Key Phrase is presented in either a QR code or a string of alphanumerics. It will only be shown once, which is at the point of binding your Google Authenticator.
Step 2: If you do not have your RKP, using your Zoomex account’s registered email address, send an email request to this link with the following template.
I would like to request for unbinding of Google Authenticator for my account. I have lost my Recovery Key Phrase (RKP)
Note: We will also highly recommend traders to send in this request using a computer/device and network broadband that is commonly used to login to the affected Zoomex account.
How to set/change google authentication?
1. To ensure maximum account and asset security, Zoomex urges all traders to have their 2FA binded to their Google Authenticator at all times.
2.. Write down the Recovery Key Phrase (RKP) and store your RKP securely inside an encrypted cloud server or inside another secured device for future reference.
Before proceeding, make sure you have downloaded the Google Authenticator App here: Google Play Store or Apple App Store
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Via PC/Desktop
Go to the Account and Security page. Perform a login if prompted. Click on the ’Set up’ button as shown below.
1. A dialog box will pop. Click on ’Send verification code’
The verification code will be sent to either your registered email address or registered mobile number. Key into the empty boxes and click ’Confirm’. A pop out window showing a QR code will appear. Leave it untouched first while you use your smartphone to download the Google Authenticator APP.
2. Launch the Google Authenticator app inside your smartphone or tablet. Select the ’+’ icon and choose ’Scan a QR code’
3. Scan the QR code and a 6 digit 2FA code will be randomly generated inside your Google Authenticator APP. Key in the 6 digit code generated in your Google Authenticator and click ’Confirm’
You are all set!
Via APP
Launch the Zoomex APP. Please click on Profile icon in the upper left corner of the home page to enter the settings page.
1. Select ’Security’. Beside Google Authentication, move the switch button to the right.
2. Key in the email/SMS verification code sent to your email address or mobile number respectively. The APP will automatically redirect you to the next page.
3. Launch the Google Authenticator app inside your smartphone or tablet. Select the ’+’ icon and select ’Enter a setup key’
4. Type in any unique name (e.g. Zoomexacount123), paste the copied key into the ’Key’ space and select ’Add’
5. Go back into your Zoomex APP, select ’Next’ and Key in the 6 digit code generated in your Google Authenticator and select ’Confirm’
You are all set!
Service Restricted Countries
Zoomex does not offer services or products to Users in a few excluded jurisdictions including the mainland China, North Korea, Cuba, Iran, Sudan, Syria, Luhansk or any other jurisdictions in which we may determine from time to time to terminate the services at our sole discretion (the “Excluded Jurisdictions”). You should inform us immediately if you become a resident in any of the Excluded Jurisdictions or are aware of any Clients based in any of the Excluded Jurisdictions. You understand and acknowledge that if it is determined that you have given false representations of your location or place of residence, the Company reserves the right to take any appropriate actions with compliance to the local jurisdiction, including termination of any Account immediately and liquidating any open positions.
How to Buy/Sell Crypto at Zoomex
What is Spot trading?
Spot trading refers to the buying and selling of tokens and coins at the current market price with immediate settlement. Trading spot is different from derivatives trading, as you need to own the underlying asset to place a buy or sell order.How to Use Spot on Zoomex(Web)
1. Open the Zoomex website and log in. Click on [Spot] to continue.
2. This is a view of Zoomex’s trading page interface.
-
The trading volume of Spot Pairs in 24 hours:
This refers to the total volume of trading activity that has occurred within the last 24 hours for specific spot pairs (e.g., BTC/USD, ETH/BTC).
-
Candlestick Chart:
Candlestick charts are graphical representations of price movements over a specific period. They display opening, closing, and high, and low prices within the chosen timeframe, helping traders analyze price trends and patterns.
-
Order Book:
The order book displays a list of all open buy and sell orders for a particular cryptocurrency pair. It shows the current market depth and helps traders gauge supply and demand levels.
-
Buy/Sell Section:
This is where traders can place orders to buy or sell cryptocurrencies. It typically includes options for market orders (executed immediately at the current market price) and limit orders (executed at a specified price).
-
Current Orders/Order History/Trade History:
Traders can view their Current Order, Order History, and Trade History, including details such as entry price, exit price, profit/loss, and time of trade.
- Limit Order:
- Market Order:
- TP/SL (Take profit - Stop limit)
- A Market order will be filled immediately at the best available market price.
- A Limit order will be submitted to the order book and will wait for execution at the specified order price. If the best bid/ask price is better than the order price, the Limit order may be executed immediately at the best bid/ask price. Therefore, traders should exercise caution with the non-guaranteed execution of Limit orders, as it depends on price movement and order book liquidity.
4. Choose the crypto you want to operate on the left crypto column. Then choose the trading type: [Buy] or [Sell] and the order type [Limit Order], [Market Order], [TP/SL].
- Limit Order:
- TP/SL Order:
Example: Assuming the current BTC price is 65,000 USDT, here are some scenarios for TP/SL orders with different triggers and order prices.
| TP/SL Market Sell Order Trigger Price: 64,000 USDT Order Price: N/A |
When the last traded price reaches the TP/SL trigger price of 64,000 USDT, the TP/SL order will be triggered, and a Market sell order will be placed immediately, selling the assets at the best available market price. |
| TP/SL Limit Buy Order Trigger Price: 66,000 USDT Order Price: 65,000 USDT |
When the last traded price reaches the TP/SL trigger price of 66,000 USDT, the TP/SL order will be triggered, and a Limit buy order with 65,000 USDT order price will be placed into the order book, awaiting execution. Once the last traded price reaches 65,000 USDT, the order will be executed. |
| TP/SL Limit Sell Order Trigger Price: 66,000 USDT Order Price: 66,000 USDT |
When the last traded price reaches the TP/SL trigger price of 66,000 USDT, the TP/SL order is triggered. Assuming the best bid price is 66,050 USDT after the trigger, the Limit sell order will be executed immediately at a price better (higher) than the order price, which is 66,050 USDT in this case. However, if the price drops below the order price upon triggering, a 66,000 USDT Limit sell order will be placed into the order book for execution. |
How to Use Spot on Zoomex (App)
1. Open the Zoomex app and log in. Click on [Spot] to continue.
2. This is a view of Zoomex’s trading page interface.
-
The trading volume of Spot Pairs in 24 hours:
This refers to the total volume of trading activity that has occurred within the last 24 hours for specific spot pairs (e.g., BTC/USD, ETH/BTC).
-
Candlestick Chart:
Candlestick charts are graphical representations of price movements over a specific period. They display opening, closing, and high, and low prices within the chosen timeframe, helping traders analyze price trends and patterns.
-
Buy/Sell Section:
This is where traders can place orders to buy or sell cryptocurrencies. It typically includes options for market orders (executed immediately at the current market price) and limit orders (executed at a specified price).
-
Order Book:
The order book displays a list of all open buy and sell orders for a particular cryptocurrency pair. It shows the current market depth and helps traders gauge supply and demand levels.
-
Current Orders/Order History/Trade History:
Traders can view their Current Order, Order History, and Trade History, including details such as entry price, exit price, profit/loss, and time of trade.
3. Choose the crypto you want to operate on the left crypto column.
4. Choose the Spot Pairs that you prefer.
5. Zoomex has 3 Order Types:
- Limit Order:
Set your own buying or selling price. The trade will only be executed when the market price reaches the set price. If the market price does not reach the set price, the limit order will continue to wait for execution.
- Market Order:
This order type will automatically execute the trade at the current best price available in the market.
- TP/SL (Take profit - Stop limit)
You can set the trigger price, order price (for Limit orders), and order quantity for TP/SL orders. The assets will be reserved when the TP/SL order is placed. Once the last traded price reaches the preset trigger price, a Limit or Market order will be executed based on the specified order parameters.
- A Market order will be filled immediately at the best available market price.
- A Limit order will be submitted to the order book and will wait for execution at the specified order price. If the best bid/ask price is better than the order price, the Limit order may be executed immediately at the best bid/ask price. Therefore, traders should exercise caution with the non-guaranteed execution of Limit orders, as it depends on price movement and order book liquidity.
6. Choose the crypto you want to operate on the left crypto column. Then choose the trading type: [Buy] or [Sell] and the order type [Limit Order], [Market Order], [TP/SL].
- Limit Order:
- TP/SL Order:
Example: Assuming the current BTC price is 65,000 USDT, here are some scenarios for TP/SL orders with different triggers and order prices.
| TP/SL Market Sell Order Trigger Price: 64,000 USDT Order Price: N/A |
When the last traded price reaches the TP/SL trigger price of 64,000 USDT, the TP/SL order will be triggered, and a Market sell order will be placed immediately, selling the assets at the best available market price. |
| TP/SL Limit Buy Order Trigger Price: 66,000 USDT Order Price: 65,000 USDT |
When the last traded price reaches the TP/SL trigger price of 66,000 USDT, the TP/SL order will be triggered, and a Limit buy order with 65,000 USDT order price will be placed into the order book, awaiting execution. Once the last traded price reaches 65,000 USDT, the order will be executed. |
| TP/SL Limit Sell Order Trigger Price: 66,000 USDT Order Price: 66,000 USDT |
When the last traded price reaches the TP/SL trigger price of 66,000 USDT, the TP/SL order is triggered. Assuming the best bid price is 66,050 USDT after the trigger, the Limit sell order will be executed immediately at a price better (higher) than the order price, which is 66,050 USDT in this case. However, if the price drops below the order price upon triggering, a 66,000 USDT Limit sell order will be placed into the order book for execution. |
Frequently Asked Questions (FAQ)
How to view my stop-limit orders?
Once you submit the orders, you can view and edit your stop-limit orders under [Orders History] in the [TP/SL Order].
Zoomex Spot Trading Fees
Below are the trading fees you’ll be charged when you trade Spot markets on Zoomex.
All Spot Trading Pairs:
Maker Fee Rate: 0.1%
Taker Fee Rate: 0.1%
Calculation Method for Spot Trading Fees:
Calculation formula: Trading Fee = Filled Order Quantity x Trading Fee Rate
Taking BTC/USDT as an example:
If the current price of BTC is $40,000. Traders can buy or sell 0.5 BTC with 20,000 USDT.
Trader A buys 0.5 BTC using a Market Order with USDT.
Trader B buys 20,000 USDT using a Limit Order with BTC.
Taker’s Fee for Trader A = 0.5 x 0.1% = 0.0005 BTC
Maker’s Fee for Trader B =20,000 x 0.1%= 20 USDT
After the order is filled:
Trader A buys 0.5 BTC with a Market Order, so he will pay a Taker’s Fee of 0.0005 BTC. Therefore, Trader A will receive 0.4995 BTC.
Trader B buys 20,000 USDT with a Limit Order, so he will pay a Maker’s Fee of 20 USDT. Therefore, Trader B will receive 19,980 USDT.
Notes:
- The trading fee unit charged is based on the purchased cryptocurrency.
- There is no trading fee for unfilled parts of orders and canceled orders.
Does Leverage Affects Your Unrealized PL?
The answer is no. On Zoomex, the main function of applying leverage is to determine the initial margin rate required to open your position, and selecting higher leverage does not directly amplify your profits. For example, Trader A opens a 20,000 Qty Buy Long inverse perpetual BTCUSD position on Zoomex. Refer to the table below to understand the relationship between leverage and initial margin.
| Leverage | Position Qty (1 Qty = 1 USD) | Initial Margin Rate (1/Leverage) | Initial Margin Amount (BTCUSD) |
| 1x | 20,000 USD | (1/1) = 100% | 20,000 USD worth in BTC |
| 2x | 20,000 USD | (1/2) = 50% | 10,000 USD worth in BTC |
| 5x | 20,000 USD | (1/5) = 20% | 4,000 USD worth in BTC |
| 10x | 20,000 USD | (1/10) = 10% | 2,000 USD worth in BTC |
| 50x | 20,000 USD | (1/50) = 2% | 400 USD worth in BTC |
| 100x | 20,000 USD | (1/100) = 1% | 200 USD worth in BTC |
Note:
1) Position Qty is the same regardless of leverage applied
2) Leverage determines the initial margin rate.
- The higher the leverage, the lower the initial margin rate and thus a lower initial margin amount.
3) Initial margin amount is calculated by taking position qty multiply by initial margin rate.
Next, Trader A is considering closing his 20,000 Qty Buy Long position at USD 60,000. Assuming that the average entry price of the position was recorded at USD 55,000. Refer to the table below shows the relationship between leverage, Unrealized PL (profit and loss) and Unrealized PL%
| Leverage | Position Qty (1 Qty = 1 USD) | Entry Price | Exit Price | Initial Margin Amount based on entry price of USD 55,000 (A) | Unrealized PL based on exit price of USD 60,000 (B) | Unrealized PL%(B) / (A) |
| 1x | 20,000 USD | 55,000 | 60,000 | 20,000/(55,000 x 1) = 0.36363636 BTC | 0.03030303 BTC | 8.33% |
| 2x | 20,000 USD | 55,000 | 60,000 | 20,000/(55,000 x 2) = 0.18181818 BTC | 0.03030303 BTC | 16.66% |
| 5x | 20,000 USD | 55,000 | 60,000 | 20,000/(55,000 x 5) = 0.07272727 BTC | 0.03030303 BTC | 41.66% |
| 10x | 20,000 USD | 55,000 | 60,000 | 20,000/(55,000 x 10) = 0.03636363 BTC | 0.03030303 BTC | 83.33% |
| 50x | 20,000 USD | 55,000 | 60,000 | 20,000/(55,000 x 50) = 0.00727272 BTC | 0.03030303 BTC | 416.66% |
| 100x | 20,000 USD | 55,000 | 60,000 | 20,000/(55,000 x 100) = 0.00363636 BTC | 0.03030303 BTC | 833.33% |
Note:
1) Notice that despite different leverages being applied for the same position qty, the resulting Unrealized PL based on exit price of USD 60,000 remains constant at 0.03030303 BTC.
- Therefore, higher leverage does not equal to higher PL.
2) Unrealized PL is calculated by taking into consideration the following variables: Position Qty, Entry Price and Exit Price
- The higher the Position Qty = the greater the PL
- The larger the price difference between entry price and exit price = the greater the Unrealized PL
3) Unrealized PL% is calculated by taking the Position Unrealized PL / Initial Margin Amount (B) / (A).
- The higher the leverage, the lower the initial margin amount (A), the higher the Unrealized PL%
- For more info, please refer to the articles below
4) The Unrealized PL and PL% illustration above does not take into consideration any trading fees or funding fees. For more info, please refer to the following articles
- Trading Fee Structure
- Funding fee calculation
- Why Did My Closed PL Record A Loss Despite The Position Showing a Green Unrealized Profit?
How to convert your assets?
To further enhance the trading experience and convenience for our customers, traders are now able to exchange their coins directly on zoomex for any of the other four cryptocurrencies available on the platform - BTC, ETH, EOS, XRP, USDT.
Notes:
1. No fees for asset exchanges. By exchanging your assets directly on zoomex, traders do not have to pay two-way transfer miner fee.
2. The transaction limit / 24 hours exchange limit for a single account is shown below:
| Coins | Per Transaction Minimum limit | Per Transaction Maximum limit | 24 hours user exchange limit | 24 hours platform exchange limit |
|---|---|---|---|---|
| BTC | 0.001 | 20 | 200 | 4000 |
| ETH | 0.01 | 250 | 2500 | 50,000 |
| EOS | 2 | 100,000 | 1,000,000 | 3,000,000 |
| XRP | 20 | 500,000 | 5,000,000 | 60,000,000 |
| USDT | 1 | 1,000,000 | 10,000,000 | 150,000,000 |
3. The bonus balance cannot be converted to other coins. It will not be forfeited upon submitting any coin conversion request as well.
4. The Real-Time Exchange Rate is based on the best quote price from several market makers according to the current index price.
