How to Withdraw and make a Deposit on Zoomex

Jun 08, 2024

Efficiently managing deposits and withdrawals on Zoomex is integral to a seamless cryptocurrency trading experience. This guide outlines the precise steps to execute secure and timely transactions on the platform.

How to Withdraw from Zoomex

How to Withdraw Crypto from Zoomex

Withdraw Crypto on Zoomex (Web)

1. Open the Zoomex website and click on [Assets] in the top right corner of the page.

How to Withdraw and make a Deposit on Zoomex

2. Click on [Withdraw] to continue

3. Select the cryptocurrency and the network that you prefer to withdraw.

4. Choose the network that you want to withdraw from.

5. Type in the address and the amount you want to withdraw.

6. After that, click on [WITHDRAW] to start withdrawing.

Withdraw Crypto on Zoomex (App)

1. Open the Zoomex app and click on [Assets] in the below right corner of the page.

2. Click on [Withdraw] to continue

3. Select [On-chain withdrawal] to continue.

4. Choose the type of coin/ assets that you want to withdraw.

5. Type in or choose the address that you want to withdraw.

6. After that, type in the withdrawn amount and click on [WITHDRAW] to start withdrawing.

Frequently Asked Questions (FAQ)

Does Zoomex support immediate withdrawal?

Yes, There is also a maximum amount limit for a single immediate withdrawal. Immediate withdrawal may take up to 30 minutes to process (Refer to the table below)

Are there any withdrawal limits on the Zoomex platform?

Yes, there are. Please refer to the table below for more details. This limit will be reset daily at 00:00 UTC

KYC Level 0(No verification required)	KYC Level 1
100 BTC*	200 BTC*

Is there a minimum amount for withdrawal?

Yes, there is. Please refer to the table below for more details. Please note that Zoomex pays a standard miner fee. Hence, it is fixed for any withdrawal amount.

Coin	Chain	Instant withdrawal limit	Minimum Withdrawal	Withdraw fee
BTC	BTC	500	0.001	0.0005
EOS	EOS	150000	0.2	0.1
ETH	ETH	10000	0.02	0.005
USDT	ETH	5000000	20	10
USDT	TRX	5000000	10	1
XRP	XRP	5000000	20	0.25
USDT	MATIC	20000	2	1
USDT	BSC	20000	10	0.3
USDT	ARBI	20000	2	1
USDT	OP	20000	2	1
ETH	BSC	10000	0.00005600	0.00015
ETH	ARBI	10000	0.0005	0.00015
ETH	OP	10000	0.0004	0.00015
MATIC	ETH	20000	20	10
BNB	BSC	20000	0.015	0.0005
LINK	ETH	20000	13	0.66
DYDX	ETH	20000	16	8
FTM	ETH	20000	24	12
AXS	ETH	20000	0.78	0.39
GALA	ETH	20000	940	470
SAND	ETH	20000	30	15
UNI	ETH	20000	3	1.5
QNT	ETH	20000	0.3	0.15
ARB	ARBI	20000	1.4	0.7
OP	OP	20000	0.2	0.1
WLD	ETH	20000	3	1.5
INJ	ETH	20000	1	0.5
BLUR	ETH	20000	20	10
SFUND	BSC	20000	0.4	0.2
PEPE	ETH	2000000000	14000000	7200000
AAVE	ETH	20000	0.42	0.21
MANA	ETH	20000	36	18
MAGIC	ARBI	20000	0.6	0.3
CTC	ETH	20000	60	30
IMX	ETH	20000	10	5
FTT	ETH	20000	3.6	1.8
SUSHI	ETH	20000	5.76	2.88
CAKE	BSC	20000	0.056	0.028
C98	BSC	20000	0.6	0.3
MASK	ETH	200000	2	1
5IRE	ETH	200000	50	25
RNDR	ETH	200000	2.4	1.2
LDO	ETH	200000	14	7.15
HFT	ETH	200000	10	5
GMX	ARBI	200000	0.012	0.006
HOOK	BSC	200000	0.1	0.05
AXL	ETH	200000	12	6
GMT	BSC	200000	0.5	0.25
WOO	ETH	200000	40	20
CGPT	BSC	200000	4	2
MEME	ETH	2000000	1400	700
PLANET	ETH	2000000000	200000	100000
BEAM	ETH	200000000	600	300
FON	ETH	200000	20	10
ROOT	ETH	2000000	240	120
CRV	ETH	20000	10	5
TRX	TRX	20000	15	1.5
MATIC	MATIC	20000	0.1	0.1

Why are Zoomex withdrawal fees relatively higher compared to other platforms?

Zoomex charged a fixed fee for all withdrawals and dynamically adjusted the batch transfer miner fee to a higher level to ensure faster confirmation speeds of withdrawals on the blockchain.

What do the various statuses inside Withdrawal History symbolize?

a) Pending Review = Traders have successfully submitted their withdrawal request and are pending a withdrawal review.

b) Pending Transfer = The withdrawal request has been successfully reviewed and is pending submission onto the blockchain.

c) Successfully Transferred = The withdrawal of assets is successful and complete.

d) Rejected = The withdrawal request has been rejected due to varying reasons.

e) Canceled = The withdrawal request has been canceled by the user.

Why is my account restricted from performing a withdrawal?

For account and asset security purposes, please be informed that the following actions will lead to withdrawal restrictions for 24 hours.

1. Change or reset of account password

2. Change of registered mobile number

3. Purchase crypto coins using the BuyExpress function

Did Not Receive My Withdrawal Confirmation Email Inside My Email Inbox. What Should I Do?

Step 1:

Check your junk/spam box to determine if the email has unintentionally landed up inside

Step 2:

Whitelist our Zoomex email addresses to ensure a successful receiving of the email.

To find out more details about how to whitelist, please refer to some of the major email service providers’ official guide. Gmail , Protonmail, iCloud, Hotmail and Outlook and Yahoo Mail

Step 3:

Attempt to submit another withdrawal request again using Google Chrome’s incognito mode. To understand how to do this, please click here

If Step 3 works, Zoomex recommends that you clear your main browser’s cookies and cache to minimize the occurrence of such an issue in the future. To understand how to do this, please click here

Step 4:

An excessive amount of requests within a short period of time will also result in a timeout, preventing our email servers to send out emails to your email address. If you are still unable to receive it, please wait for 15 minutes before submitting a new request

How to make a Deposit on Zoomex

How to Buy Crypto with Credit/Debit Card on Zoomex

1. Go to the Zoomex website and click on [Buy Crypto].

2. Select [Express] to continue.

3. A pop-up window will come up, and you can choose the fiat currency that you want to pay, and the types of coins you prefer. It will convert it into the amount of coins that you will receive.

4. For example, if I want to buy 100 EUR of BTC, I type 100 in the [I want to spend] section, and the system will convert it automatically for me. Tick on the box to confirm you have read and agree to the Disclaimer. Click on [Continue] to continue.

5. You could also choose the Provider, different providers will offer different deals for the convert.

6. Click on the [Pay using] to select the payment method.

7. Choose [Credit Card] or [Debit Card].

8. Click on [Buy BTC] to complete the process.

How to Buy Crypto with Bank Transfer on Zoomex

1. Go to the Zoomex website and click on [Buy Crypto].

2. Select [Express] to continue.

3. A pop-up window will come up, and you can choose the fiat currency that you want to pay, and the types of coins you prefer. It will convert it into the amount of coins that you will receive.

4. For example, if I want to buy 100 EUR of BTC, I type 100 in the [I want to spend] section, and the system will convert it automatically for me. Tick on the box to confirm you have read and agree to the Disclaimer. Click on [Continue] to continue.

5. You could also choose the Provider, different providers will offer different deals for the convert.

6. Click on the [Pay using] to select the payment method.

7. Choose [Sepa Bank Transfer] to continue.

8. Click on [Buy BTC] to complete the process.

How to Buy Crypto with Slash on Zoomex

1. Go to the Zoomex website and click on [Buy Crypto]. Select [Slash Deposit].

2. Type in the Amount of USDT that you want to purchase.

3. For example, if I want to buy 100 USDT, I will type 100 in the blank, and then click on [Confirm Order] to finish.

4. After that, a pop-up transaction window will come up. Choose Web3 wallet to make a payment.

5. For example here I am choosing metamask for the transaction, I need to connect my wallet with Splash. Choose the account and Click on [Next] to continue.

6. Click on [Connect] to connect your wallet to do the payment.

7. Then select the network that you prefer to do the payment, after that confirm the payment to complete deposit by yourself.

How to Deposit Crypto on Zoomex

Deposit Crypto on Zoomex (Web)

1. Click on the [Assets] to continue.

2. Click on [Deposit] to start to receive your deposit address.

3. Select your cryptocurrency.

4. Select the Network and receiving account for the deposit.

5. For example here, if I want to deposit ETH with the ERC20 Network, I will choose ETH as the Cryptocurrency, ERC20 in the network section, and choose the Receiving Account as my Contract Account, after all, I will receive my address as QR code or you could also copy it for easier use.

Deposit Crypto on Zoomex (App)

1. Click on the [Assets] to continue.

2. Click on [Deposit] to start to receive your deposit address.

3. Select your cryptocurrency.

4. Select the Network for the deposit. For example here, if I want to deposit ETH with the ERC20 Network, I will choose ETH as the Cryptocurrency, ERC20 in the network section, and choose the Receiving Account as my Contract Account, after all, I will receive my address as QR code or you could also copy it for easier use.

Frequently Asked Questions (FAQ)

Is my asset safe when deposited in Zoomex?

You don’t need to worry about the safety of your assets. Zoomex stores user assets in a multi-signature wallet. Withdrawal requests from individual accounts undergo rigorous inspection. Manual reviews for withdrawals exceeding the immediate withdrawal limit are conducted daily at 4 PM, 12 AM, and 8 AM (UTC). Additionally, user assets are managed separately from Zoomex operational funds.

How do I make a deposit?

There are two different ways of making a deposit.

1. Create an account on a spot trading platform, purchase coins, and then deposit them into Zoomex.

2. Contact individuals or businesses selling coins over the counter (OTC) to purchase coins.

Q) Why hasn’t my deposit been reflected yet? (Coin-specific issues)

ALL COINS (BTC, ETH, XRP, EOS, USDT)

1. Insufficient number of Blockchain Confirmations

The insufficient number of blockchain confirmations is the reason for the delay. Deposits must meet the confirmation conditions listed above to be credited to your account.

2. Unsupported Coin or Blockchain

You deposited using an unsupported coin or blockchain. Zoomex supports only the coins and blockchains displayed on the assets page. If, unintentionally, you deposit an unsupported coin in the Zoomex wallet, the Client Support team can assist in the asset recovery process, but please note there is no guarantee of 100% recovery. Also, please note that there are fees associated with unsupported coin and blockchain transactions.

XRP/EOS

Missing/Wrong Tag or Memo

You may not have entered the correct tag/memo when depositing XRP/EOS. For XRP/EOS deposits, since the deposit addresses for both coins are the same, entering the accurate tag/memo is essential for a trouble-free deposit. Failure to input the correct tag/memo may result in not receiving the XRP/EOS assets.

ETH

Deposit via Smart Contract

You deposited through a smart contract. Zoomex does not yet support deposits and withdrawals through smart contracts, so if you deposited via a smart contract, it won’t be automatically reflected in your account. All ERC-20 ETH deposits must be made through direct transfer. If you’ve already deposited through a smart contract, please send the coin type, amount, and TXID to our Client Support team at [email protected]. Once the inquiry is received, normally we can manually process the deposit within 48 hours.