How to Login and Deposit on Zoomex

Jun 08, 2024

Navigating the Zoomex platform with confidence begins with mastering the login and deposit procedures. This guide provides a detailed walkthrough to ensure a seamless and secure experience when accessing your Zoomex account and initiating deposits.

How to Login to your Account on Zoomex

How to Login your Zoomex account

With phone number

1. Open the Zoomex website and click on [Login] in the top right corner.

2. Fill out your phone number and password to log in.

3. Click on [Login] to log in to your account.

4. This is the home page of Zoomex when you log in successfully by Phone number.

With Email

1. Open the Zoomex website and click on [Login] in the top right corner.

2. Click on [Log In with Email] to switch the login method. Fill out your Email and password to log in.

3. Click on [Log In] to log in to your account.

4. This is the home page of Zoomex when you log in successfully by Email.

How to Log In to the Zoomex app

With Phone Number

1. Open your Zoomex app on your phone and click on the profile icon.

2. Fill out your phone number and password carefully.

3. Click [Login] to log in your account.

4. Congratulations, you have logged in successfully.

5. Here is the home page after you login successfully by Phone number.

With Email

1. Open your Zoomex app on your phone and click on the profile icon.

2. Fill out your email and password carefully.

3. Click [Login] to log in your account.

4. Congratulations, you have logged in successfully.

5. Here is the home page after you login successfully by Email.

I forgot the password for the Zoomex account

1. Open the BitMEX website and click on [Login] in the top right corner.

2. Click on [Forgot Password].

3. Fill out your email address/phone number.

4. Click on [Next] to continue.

5. Fill in the verification code sent to your email/phone.

6. Click [Submit] to finish the process.

Frequently Asked Questions (FAQ)

What is KYC? Why is KYC required?

KYC means “know your customer.” KYC guidelines for financial services require that professionals make an effort to verify the identity, suitability and risks involved, in order to minimize the risk to the respective account.

KYC is necessary to improve security compliance for all traders.

Losing your Zoomex Account’s Google Authenticator (GA) 2FA

Common reasons for losing access to one’s Google Authenticator

1) Losing your smartphone

2) Smartphone malfunctioning (Failing to turn on, water damages, etc)

Step 1: Attempt to locate your Recovery Key Phrase (RKP). If you managed to do so, please refer to this guide on how to rebind using your RKP into your new smartphone’s Google Authenticator.

For security reasons, Zoomex does not store any account’s Recovery Key Phrase
A Recovery Key Phrase is presented in either a QR code or a string of alphanumerics. It will only be shown once, which is at the point of binding your Google Authenticator.

Step 2: If you do not have your RKP, using your Zoomex account’s registered email address, send an email request to this link with the following template.

I would like to request for unbinding of Google Authenticator for my account. I have lost my Recovery Key Phrase (RKP)

Note: We will also highly recommend traders to send in this request using a computer/device and network broadband that is commonly used to login to the affected Zoomex account.

How to set/change google authentication?

1. To ensure maximum account and asset security, Zoomex urges all traders to have their 2FA binded to their Google Authenticator at all times.

2.. Write down the Recovery Key Phrase (RKP) and store your RKP securely inside an encrypted cloud server or inside another secured device for future reference.

Before proceeding, make sure you have downloaded the Google Authenticator App here: Google Play Store or Apple App Store

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Via PC/Desktop

Go to the Account and Security page. Perform a login if prompted. Click on the ’Set up’ button as shown below.

1. A dialog box will pop. Click on ’Send verification code’

The verification code will be sent to either your registered email address or registered mobile number. Key into the empty boxes and click ’Confirm’. A pop out window showing a QR code will appear. Leave it untouched first while you use your smartphone to download the Google Authenticator APP.

2. Launch the Google Authenticator app inside your smartphone or tablet. Select the ’+’ icon and choose ’Scan a QR code’

3. Scan the QR code and a 6 digit 2FA code will be randomly generated inside your Google Authenticator APP. Key in the 6 digit code generated in your Google Authenticator and click ’Confirm’

You are all set!

Via APP

Launch the Zoomex APP. Please click on Profile icon in the upper left corner of the home page to enter the settings page.

1. Select ’Security’. Beside Google Authentication, move the switch button to the right.

2. Key in the email/SMS verification code sent to your email address or mobile number respectively. The APP will automatically redirect you to the next page.

3. Launch the Google Authenticator app inside your smartphone or tablet. Select the ’+’ icon and select ’Enter a setup key’

4. Type in any unique name (e.g. Zoomexacount123), paste the copied key into the ’Key’ space and select ’Add’

5. Go back into your Zoomex APP, select ’Next’ and Key in the 6 digit code generated in your Google Authenticator and select ’Confirm’

You are all set!

Service Restricted Countries

Zoomex does not offer services or products to Users in a few excluded jurisdictions including the mainland China, North Korea, Cuba, Iran, Sudan, Syria, Luhansk or any other jurisdictions in which we may determine from time to time to terminate the services at our sole discretion (the “Excluded Jurisdictions”). You should inform us immediately if you become a resident in any of the Excluded Jurisdictions or are aware of any Clients based in any of the Excluded Jurisdictions. You understand and acknowledge that if it is determined that you have given false representations of your location or place of residence, the Company reserves the right to take any appropriate actions with compliance to the local jurisdiction, including termination of any Account immediately and liquidating any open positions.

How to Deposit to Zoomex

How to Buy Crypto with Credit/Debit Card on Zoomex

1. Go to the Zoomex website and click on [Buy Crypto].

2. Select [Express] to continue.

3. A pop-up window will come up, and you can choose the fiat currency that you want to pay, and the types of coins you prefer. It will convert it into the amount of coins that you will receive.

4. For example, if I want to buy 100 EUR of BTC, I type 100 in the [I want to spend] section, and the system will convert it automatically for me. Tick on the box to confirm you have read and agree to the Disclaimer. Click on [Continue] to continue.

5. You could also choose the Provider, different providers will offer different deals for the convert.

6. Click on the [Pay using] to select the payment method.

7. Choose [Credit Card] or [Debit Card].

8. Click on [Buy BTC] to complete the process.

How to Buy Crypto with Bank Transfer on Zoomex

1. Go to the Zoomex website and click on [Buy Crypto].

2. Select [Express] to continue.

3. A pop-up window will come up, and you can choose the fiat currency that you want to pay, and the types of coins you prefer. It will convert it into the amount of coins that you will receive.

4. For example, if I want to buy 100 EUR of BTC, I type 100 in the [I want to spend] section, and the system will convert it automatically for me. Tick on the box to confirm you have read and agree to the Disclaimer. Click on [Continue] to continue.

5. You could also choose the Provider, different providers will offer different deals for the convert.

6. Click on the [Pay using] to select the payment method.

7. Choose [Sepa Bank Transfer] to continue.

8. Click on [Buy BTC] to complete the process.

How to Buy Crypto with Slash on Zoomex

1. Go to the Zoomex website and click on [Buy Crypto]. Select [Slash Deposit].

2. Type in the Amount of USDT that you want to purchase.

3. For example, if I want to buy 100 USDT, I will type 100 in the blank, and then click on [Confirm Order] to finish.

4. After that, a pop-up transaction window will come up. Choose Web3 wallet to make a payment.

5. For example here I am choosing metamask for the transaction, I need to connect my wallet with Splash. Choose the account and Click on [Next] to continue.

6. Click on [Connect] to connect your wallet to do the payment.

7. Then select the network that you prefer to do the payment, after that confirm the payment to complete deposit by yourself.

How to Deposit Crypto on Zoomex

Deposit Crypto on Zoomex (Web)

1. Click on the [Assets] to continue.

2. Click on [Deposit] to start to receive your deposit address.

3. Select your cryptocurrency.

4. Select the Network and receiving account for the deposit.

5. For example here, if I want to deposit ETH with the ERC20 Network, I will choose ETH as the Cryptocurrency, ERC20 in the network section, and choose the Receiving Account as my Contract Account, after all, I will receive my address as QR code or you could also copy it for easier use.

Deposit Crypto on Zoomex (App)

1. Click on the [Assets] to continue.

2. Click on [Deposit] to start to receive your deposit address.

3. Select your cryptocurrency.

4. Select the Network for the deposit. For example here, if I want to deposit ETH with the ERC20 Network, I will choose ETH as the Cryptocurrency, ERC20 in the network section, and choose the Receiving Account as my Contract Account, after all, I will receive my address as QR code or you could also copy it for easier use.

Frequently Asked Questions (FAQ)

Is my asset safe when deposited in Zoomex?

You don’t need to worry about the safety of your assets. Zoomex stores user assets in a multi-signature wallet. Withdrawal requests from individual accounts undergo rigorous inspection. Manual reviews for withdrawals exceeding the immediate withdrawal limit are conducted daily at 4 PM, 12 AM, and 8 AM (UTC). Additionally, user assets are managed separately from Zoomex operational funds.

How do I make a deposit?

There are two different ways of making a deposit.

1. Create an account on a spot trading platform, purchase coins, and then deposit them into Zoomex.

2. Contact individuals or businesses selling coins over the counter (OTC) to purchase coins.

Q) Why hasn’t my deposit been reflected yet? (Coin-specific issues)

ALL COINS (BTC, ETH, XRP, EOS, USDT)

1. Insufficient number of Blockchain Confirmations

The insufficient number of blockchain confirmations is the reason for the delay. Deposits must meet the confirmation conditions listed above to be credited to your account.

2. Unsupported Coin or Blockchain

You deposited using an unsupported coin or blockchain. Zoomex supports only the coins and blockchains displayed on the assets page. If, unintentionally, you deposit an unsupported coin in the Zoomex wallet, the Client Support team can assist in the asset recovery process, but please note there is no guarantee of 100% recovery. Also, please note that there are fees associated with unsupported coin and blockchain transactions.

XRP/EOS

Missing/Wrong Tag or Memo

You may not have entered the correct tag/memo when depositing XRP/EOS. For XRP/EOS deposits, since the deposit addresses for both coins are the same, entering the accurate tag/memo is essential for a trouble-free deposit. Failure to input the correct tag/memo may result in not receiving the XRP/EOS assets.

ETH

Deposit via Smart Contract

You deposited through a smart contract. Zoomex does not yet support deposits and withdrawals through smart contracts, so if you deposited via a smart contract, it won’t be automatically reflected in your account. All ERC-20 ETH deposits must be made through direct transfer. If you’ve already deposited through a smart contract, please send the coin type, amount, and TXID to our Client Support team at [email protected]. Once the inquiry is received, normally we can manually process the deposit within 48 hours.